Frequently Asked Questions

We know that some of our customers have questions that they would like to know the answer to before purchasing medictions via our website and to make sure that you get all of the information you need as quickly as possible, we have a list of some of the more frequently asked questions and the answers you need to know.

If you don’t see the answer to a question that you would like to ask, simply contact our team and we will look to get back to you as quickly as possible.

ABOUT UKMEDIX

The licensed pharmacy dispenses Viagra, Xenical and Propecia. These are medicines that can be prescribed via an online consultation. These medicines do not require a physical examination. We do strongly recommend that you consult with your physician if you have any concerns about either your health, or about using any of these products.

All items dispensed are medicines carrying the manufacturers stickers and hallmarks. They are dispensed from UK pharmacies.

An online consultation uses the internet to facilitate the patient�s access to healthcare. This is particularly beneficial for sensitive conditions. You fill in the online questionnaire on your health/medical condition, which is in turn securely forwarded and reviewed in complete confidence by a UK doctor. This online consultation is only used for medical conditions that do not require a physical examination. Order now – Click here

MY ORDER

Once we receive your order, it is securely forwarded to a doctor. He will review the information that you have submitted and will either approve or decline your request. Should your order be approved the doctor will write your prescription and send it in confidence to a pharmacy. The pharmacy then completes and delivers the package to you. Your prescription will include information detailing the dosage and cautionary information.

Yes shipping is included in the price shown and is carried out by the Royal Mail trackable service.

Payment is taken once the prescription has been issued and the goods dispatched.

We only transact in GBP sterling – no other currencies are accepted.

UK Medix will appear on your credit card statement.

Within the UK we send all orders by Royal Mail Special Delivery which guarantees next day delivery by 1pm.* All other countries pls allow 2 to 4 days for delivery.

Yes. All packages will be discreetly wrapped and dispatched to ensure safe arrival.

Yes. You need to be available to sign for delivery at the address which you give on your order form, however, you may give your work address if you wish.

Kindly contact us immediately with your order number. Although this has never happened with a ukmedix delivery, in the unlikely event, all our orders are easily traced and we will organise a new shipment for immediate dispatch incurring any costs ourselves.

No. Orders need to be submitted with a complete consultation form, and therefore need to be completed online. Ordering online is easy with ukmedix and comes with free guaranteed delivery. If you would like to place an order now click here

Returned medicines cannot be re-used. Therefore, we are not able to offer refunds if you change your mind medicines are sent to you.

No. At this time ukmedix only accepts major credit cards.

We accept all major credit cards (Visa and Mastercard) through our secure payment station, and are happy to announce we now accept Visa electron (debit card) now.

PRIVACY AND SECURITY

Our online ordering system uses secure servers. A system used by many companies around the world. It is recommended by the majority of UK high street banks and has an excellent track record in secure and private transactions.

No. Your details will not be passed on to anyone else by us.

We need your phone number should we need to contact you regarding your order, payment or security issues.

* The usual dispatch cut off time is 3pm. If your order has not been received by 1pm the following day please allow one more day before contacting us. Saturday or Sunday orders will arrive on Tuesday. Order now – click here